May 2025
Intermediate to advanced
366 pages
9h 37m
German
Content preview from Design und Management von IT-Services
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4.5.2Entwurf eines Grundmodells
Das Grundmodell erfasst für die IT alle zentralen Themen, die zu verrechnen sind. Dabei gibt es zwei Grundbausteine: den IT-Arbeitsplatz und die Business-Applikation. Hierauf werden die einzelnen Kostenpositionen, die vorher noch für eine Verrechnungsvorschrift gebündelt werden, abgebildet. Abbildung 4.17 zeigt einen Überblick über die Systematik.
Abb. 4.17Service-Verrechnungssystematik
Im Folgenden werden die einzelnen grafischen Elemente beschrieben:
- IT-Arbeitsplatz
Der IT-Arbeitsplatz ist ein Servicebündel, das auf der Serviceschicht gezeigt wurde und ausführlich in [Scholderer 2022-3, Abschnitt 11.2.5] beschrieben ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.