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Design und Management von IT-Services
book

Design und Management von IT-Services

by Robert Scholderer
May 2025
Intermediate to advanced
366 pages
9h 37m
German
dpunkt
Content preview from Design und Management von IT-Services

Die Auswirkungen in der IT-Infrastruktur erstrecken sich auf die für den businesskritischen Vorgang zusammenhängenden IT-Komponenten, die sich auch auf die beteiligten Rollen ausweiten können und eine bestimmte Anwesenheitszeit erfordern.

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Use Case »IT-Arbeitsplatz«

Der Service »IT-Arbeitsplatz« ist oft Teil oder Endpunkt einer Service Value Chain. Daher ist bei der Definition des Service entweder der IT-Arbeitsplatz als Ganzes oder sind zumindest Serviceoptionen vorzusehen, die eine Einbettung in Service Value Chains und somit die Abbildung geschäftskritischer Vorgänge ermöglichen.

5.4.2Einblick in die ITIL-Definition

DAMOS nimmt viele Aspekte ...

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Publisher Resources

ISBN: 9783988890153Publisher Website