May 2025
Intermediate to advanced
366 pages
9h 37m
German
Content preview from Design und Management von IT-ServicesBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Inhaltsverzeichnis
1.4Für welches Servicespektrum ist das Buch konzipiert?
2DAMOS – Design and Management of Services
2.2Managementsicht und Use Case »IT-Arbeitsplatz«
2.4DAMOS-Modell: Ebene 1 – Schichten und Gruppierungen
2.5DAMOS-Modell: Ebene 2 – Steuerungs- und Serviceattribute
2.6DAMOS-Modell: Ebene 3 – Serviceobjekt-Eigenschaften
2.7Istsituation auf das DAMOS-Modell übertragen
2.8Zusammenfassung DAMOS-Modell
2.9Lösungen entlang von ITIL 4
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.