May 2025
Intermediate to advanced
366 pages
9h 37m
German
Content preview from Design und Management von IT-Services
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6.1.2Aufbau und Einsatz
Eine der größten Herausforderungen ist es, die Serviceziele in die Praxis umzusetzen. Serviceziele werden zwar immer wieder in der Praxis als wichtig erachtet, aber konkrete und nachvollziehbare Ansätze sind meist nur lückenhaft vorhanden. DAMOS schafft hier eine geeignete Lösung, mit der Kunden in die Zielsetzung mit eingebunden werden. Das Service Direction Reporting nimmt entweder Services oder Service Value Chains auf und steuert diese zielorientiert. Abbildung 6.2 stellt die Zusammenhänge dar und zeigt auch die Serviceaspekte auf, für die konkrete Serviceziele zu definieren sind.
Abb. 6.2Service Direction Reporting ...
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