May 2025
Intermediate to advanced
366 pages
9h 37m
German
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Vorwort
Die Entwicklung von DAMOS (Design And Management Of Services) entstand entlang der Historie des IT-Servicemanagements (ITSM). Im Jahr 1996 begannen die Arbeiten zur Definition von IT-Prozessen. 1998 habe ich in meiner Promotion gezeigt, dass bei der Definition von Prozessen im Standard ITIL v1 der Servicebegriff nur peripher verwendet wurde. Mit der Einführung von ITIL v2 wurden weitere Prozesse definiert. In meinen frühen wissenschaftlichen Arbeiten habe ich den Begriff »Service« als vorausgesetzt verwendet. Zwar sind meine darauf aufbauenden Bücher »Management von Service Level Agreements« [Scholderer 2016-1] und »IT-Servicekatalog« [Scholderer 2022-3] in der Definition von Services deutlich weiter, insbesondere das Buch zum Servicekatalog, ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.