Traditional project management (TPM) depends heavily on being able to clearly define what the client needs. You cannot create a detailed project plan without that information. Within the framework of the TPM, what could you do if it were not possible to get a clear definition of client needs?
You have run the COS by the book, and your gut tells you that the client's wants may be a bit too far-reaching. In fact, you have a strong suspicion that what they need is not what they have told you they want. What could you do?
1 George T. Doran, “There's a S.M.A.R.T. Way to Write Management Goals and Objectives,” Management Review (November 1981): 35–36.
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