September 2018
Intermediate to advanced
392 pages
10h 16m
English
Example
For years, the US technology company Google believed that technical expertise was the most important capability for their managers. They thought that the best managers left their people alone as much as possible, focusing instead on helping them with technical problems when people got stuck. When the company examined what employees valued most in a manager, however, technical expertise ranked last among eight qualities. More crucial were attributes like asking good questions, taking time to meet and caring about employees’ careers and lives. Managers who did these things led top-performing teams and had the happiest employees and lowest ...
Read now
Unlock full access