September 2018
Intermediate to advanced
392 pages
10h 16m
English
Content preview from Evidence-Based Management
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14
ASSESS: Evaluate the outcome of the decision taken
You should measure things you care about.
If you’re not measuring, you don’t care and you don’t know.
STEVE HOWARD
In the United States, the number of employees who work from home has tripled over the past 30 years. Many people still picture an employee working from home as a person in pyjamas watching videos on their laptop. Several empirical studies, however, suggest that this picture is not accurate and that remote working can have a positive effect on performance.1 For this reason, James Liang, CEO of Ctrip, China’s largest travel agency with more than 16,000 employees, considered implementing remote working for his call centre staff. To make sure his decision had the desired outcome ...
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