September 2018
Intermediate to advanced
392 pages
10h 16m
English
Content preview from Evidence-Based Management
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Flowchart 10.1
Notes and references
1 This example is adapted from Pieters, J (2017) KLM Cabin Crew Announce 24 Hour Strike at Schiphol Next Month, NL Times, 12 April [Online] nltimes.nl/2017/12/04/klm-cabin-crew-announce-24-hour-strike-schiphol-next-month
2 This example is adapted from Butler, S and Topham, G (2017) Uber Stripped of London Licence Due to Lack of Corporate Responsibility, The Guardian, 23 September [Online] www.theguardian.com/technology/2017/sep/22/uber-licence-transport-for-london-tfl
3 Obviously, KLM’s executive management could have easily tested the cabin crews’ claim that their workload would substantially increase ...
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