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IT Project Management, 2nd Edition by Joseph Phillips

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10.3. Quality of the Process

Whether you are creating a product or a service, you will follow a process to arrive at the deliverables. As you've read in all of the earlier chapters, there is a set process, a logical and discrete order of getting a project from start to finish. The project management framework from initiation, planning, execution, control, and closure of each phase is guarded and led by the demand for quality.

No doubt, a project manager who is unorganized, lacks leadership abilities, and fails to motivate the project team will most likely create a project deliverable that is short of excellent. As Figure 10-3 demonstrates, a project manager who is organized, follows a proven process of getting to the deliverables, has established ...

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