March 2017
Beginner
358 pages
9h 51m
English
An If condition activity is perfect in the event that there are only two exit states: true and false, or yes and no. If you want your workflow to follow a separate path based on a particular field's value, such as the impact of a given ticket, you might find it more advantageous or convenient to use a Switch. A Switch pivots off a field's potential values, and works especially well with drop-down fields that have a fixed number of potential values:

While you can have each exit condition transition to a different activity, it's perfectly alright to have two or more Switch exit conditions transition to just one activity:
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