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Learning ServiceNow
book

Learning ServiceNow

by Sylvain Hauser
March 2017
Beginner
358 pages
9h 51m
English
Packt Publishing
Content preview from Learning ServiceNow

Switch

An If condition activity is perfect in the event that there are only two exit states: true and false, or yes and no. If you want your workflow to follow a separate path based on a particular field's value, such as the impact of a given ticket, you might find it more advantageous or convenient to use a Switch. A Switch pivots off a field's potential values, and works especially well with drop-down fields that have a fixed number of potential values:

While you can have each exit condition transition to a different activity, it's perfectly alright to have two or more Switch exit conditions transition to just one activity:

When the transitions ...
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Publisher Resources

ISBN: 9781785883323