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Learning ServiceNow
book

Learning ServiceNow

by Sylvain Hauser
March 2017
Beginner
358 pages
9h 51m
English
Packt Publishing
Content preview from Learning ServiceNow

Create Task and Catalog Task

These two workflow activities are very similar; the primary difference being that the Catalog Task activity specifically creates a record in the Catalog Task [sc_task] table, whereas the Create Task activity can generate a record in any task-derived table.

One important thing to remember about the Create/Catalog Task activities, is that if the Wait for completion tick-box is checked, then the workflow will halt on that activity until the task is placed into a completed state:

If you want to get a pre-defined set of fields (fulfillment group, assigned to, short description, and so on.) and populate them, set the ...

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Publisher Resources

ISBN: 9781785883323