Learning ServiceNow

Filter text box

The filter text box in the Application Navigator allows you to enter a string to - you guessed it -- filter the Application Navigator list with!

It isn't strictly a search, it's just filtering the list of items in the Application Navigator, which means that the term you enter must appear somewhere in the name of either an Application Menu, or a Module. So if you enter the term Incident, you'll see modules with names like Incidents and Watched Incidents, as well as every module inside the Incident application menu. However, if you enter Create Incident, you won't get any results. This is because the module for creating a new Incident, is called Create New, inside the Incident module, and the term Create Incident doesn't appear ...