Chapter 5. Getting Things Done with Tasks
The first few chapters focused heavily on the underpinnings of the ServiceNow platform: how data is stored, manipulated, processed, and displayed. With these tools, you can create almost any forms-based application. But building from the foundations up each time would be time consuming and repetitive. To help with this, the ServiceNow platform provides baseline functionality that allows you to concentrate on the parts that matter.
If business rules, tables, Client Scripts, and fields are the foundations of ServiceNow, the Task table, approvals, and the service catalog are the readymade lintels, elevator shafts, and staircases-the essential, tried and tested components that make up the bulk of the building. ...
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