October 2016
Intermediate to advanced
656 pages
13h 42m
English
Content preview from Mastering ServiceNow - Second EditionBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Summary
One of the benefits of a web-based application is that anyone can access it. Web browsers are built in to phones and tablets. This accessibility means that ServiceNow is great for building a self-service interface, something that allows guests of Hotel Gardiner to see and submit information themselves.
The easiest way to provide a self-service portal is to use the standard interface, with requesters logging in and using similar forms and lists to fulfillers. This provides a very quick setup, with mainly security rules to think about.
However, the look and feel of the standard interface is likely to be overwhelming to a non-technical user. List and forms provide lots of functions, with checkboxes, menus, and icons. This is great for power ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.