October 2016
Intermediate to advanced
656 pages
13h 42m
English
Content preview from Mastering ServiceNow - Second EditionBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Designing integrations
How you connect other systems to ServiceNow requires considerable thought. Most of the time, the plumbing is fairly easy, but you need to know where to route the pipes. You don't want to get fresh and waste water mixed up!
At a very high level, there are two points to consider when importing data or creating an integration:
- What data points am I transferring? For example, which fields should I match it with?
- When do I want to transfer it? Is it on a nightly basis, whenever a ticket is created, or even when the Work notes field is updated?
This information should feed into whatever mechanism you eventually use.
Transferring bulk data
In general, if you are exchanging data that represents more than one record at a time, ServiceNow ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.