Chapter 7. Exchanging Data – Import Sets, Web Services, and other Integrations
So far, our journey through ServiceNow has focused on configuring the platform and creating a new application with scripts, data structures, and workflow functionality. But a ServiceNow instance that doesn't exchange data, requires manual interaction every time an employee joins or leaves, or needs task information copy-pasted into another system is a ServiceNow instance not being used to its full capability.
This chapter explores how ServiceNow can make it easy to exchange data with almost any other system. There are quite a few ways to make this happen:
- Let other systems pull information using Direct Web Services with no configuration in ServiceNow
- Import and export ...
Get Mastering ServiceNow - Second Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
