Understanding Request Fulfilment
The Request Fulfilment functionality in ServiceNow is a way to deal with requests created from a catalog request item submitted through the Service Catalog. This could be anything from a laptop order to a facilities complaint or asking HR a question. However, as we've already explored, the Service Catalog can also provide an interface to any other table through a record producer, such as our Maintenance request. That allows us to build a more custom system.
So, which should we use?
- Request Fulfillment: Catalog Request Items are useful for lower-volume, simpler requests or for requests that are highly aligned to orders. Workflow is used to create tasks or approvals.
Tip
The Catalog Item Designer is a great way to quickly ...
Get Mastering ServiceNow - Second Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
