October 2016
Intermediate to advanced
656 pages
13h 42m
English
Content preview from Mastering ServiceNow - Second Edition
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Using additional comments and work notes
The central purpose of a Task record in ServiceNow is to record and communicate. There are two main ways to enter information in the Task table: Additional comments and Work notes. They provide a space to enter free-text information that will be presented in the activity formatter or in a Journal Output field, as an ongoing commentary on how the task is progressing.
In UI16, the two fields are typically combined into one to save space. There is a check-box to toggle between the two. A button lets you control this behavior.
You may wonder why there are two:
- Additional comments is provided for communication with ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.