June 2000
Intermediate to advanced
608 pages
14h 35m
English
book
Performance and Fault Management
by Paul L. Della Maggiora, Christopher E. Elliott, Robert L. Pavone, Kent J. Phelps, James M. Thompson
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Process Analysis
The final step of conducting your audit is process analysis. Process analysis means learning the various processes used to design, maintain, and troubleshoot the network. By understanding how things get done in your organization, you will be able to more effectively make process changes to help document your network.
Specifically relevant to this chapter, the following will help determine how effectively you can maintain the information gathering:
Is there a change control process? If so, is it adhered to?
How does each form of documentation get updated?
How does a fault get created and tracked?
How are the causes of outages determined and documented?
How is customer satisfaction tracked?
The study of organizational processes is ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.