Practical Coach: Management Skills for Everyday Life, The

Creating Trust: Organizational Strategies

Interpersonal trust is necessary but insufficient for creating high-trust organizations. Effective managers create trust-sustaining mechanisms—institutional norms, policies, procedures, and structures—that promote trust throughout the organization.^[62] To create a work climate that fosters trust:

• Develop a collective identity. Bring employees together psychologically by articulating a common vision, promoting shared values, creating joint products, giving employees opportunities to interact with each other, developing feelings of mutual obligation and dependence, and encouraging norms that promote cooperation.^[63]

• Provide clear goals, job expectations, and performance measures. Employees need to know how ...