Creating Trust: Organizational Strategies
Interpersonal trust is necessary but insufficient for creating high-trust organizations. Effective managers create trust-sustaining mechanisms—institutional norms, policies, procedures, and structures—that promote trust throughout the organization. To create a work climate that fosters trust:
Develop a collective identity. Bring employees together psychologically by articulating a common vision, promoting shared values, creating joint products, giving employees opportunities to interact with each other, developing feelings of mutual obligation and dependence, and encouraging norms that promote cooperation.
Provide clear goals, job expectations, and performance measures. Employees need to know how ...