November 2000
Beginner
330 pages
13h 18m
English
Content preview from Practical Coach: Management Skills for Everyday Life, The
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Chapter 4. Communicating Effectively
Chapter Objectives
This chapter will help you:
Understand how communication influences managerial effectiveness
Learn techniques for active listening
Learn techniques for giving and receiving feedback
Learn techniques for cross-cultural communication
Understand how language reflects and perpetuates status and power differences in organizations and learn techniques for inclusive communication
Understand why many effective managers are good storytellers and learn techniques for creating organizational stories that mobilize action
Learn techniques for using electronic mail effectively
Have I reached the party to whom I am speaking?
—GERALDINE, THE TELEPHONE OPERATOR CHARACTER CREATED BY LILY TOMLIN
Communication is ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.