Practical Coach: Management Skills for Everyday Life, The

Chapter 4. Communicating Effectively

Chapter Objectives

This chapter will help you:

• Understand how communication influences managerial effectiveness

• Learn techniques for active listening

• Learn techniques for giving and receiving feedback

• Learn techniques for cross-cultural communication

• Understand how language reflects and perpetuates status and power differences in organizations and learn techniques for inclusive communication

• Understand why many effective managers are good storytellers and learn techniques for creating organizational stories that mobilize action

• Learn techniques for using electronic mail effectively

Have I reached the party to whom I am speaking?

—GERALDINE, THE TELEPHONE OPERATOR CHARACTER CREATED BY LILY TOMLIN

Communication is ...