November 2000
Beginner
330 pages
13h 18m
English
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Chapter Summary
Communication is the real work of managers. Effective managers spend much of their time in informal and unplanned communication. This communication enables them to obtain timely information, build relationships, and develop support for their ideas.
Active listening refers to listening to understand another person's point of view without evaluating or judging the other person or his or her views. Active listening involves listening with intensity, listening with empathy, demonstrating acceptance, taking responsibility for completeness, and being yourself. Remember that active listening is more a sincere attitude of openness and respect than a set of rigid techniques.
Employees want feedback so that they can know how they are doing. ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.