Projects • 59
− Joint development of improvements to these tools
• Anchor
− Implement the methods and tools
− How we can reach the whole team with the message
• Experience
− Evaluate
• What we have learned and how we can teach others
Questioning can lead to something better. Can a better solution, with
“win–win” for both parties, be found? However, questioning and minor
dierences cannot be allowed to grow into conicts. ey must be
addressed immediately. Listen, show empathy (when relevant), dene, and
agree on what the fact is and discuss the rest. Distinguish between project
problems and personal problems.
3.5.2.3 Ethics
A project manager continually has to take a position on ethical questions.
ere may be products produced