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Chapter 3
Identifying Payoff Behaviors
ave you ever worked for someone you would consider to
be the “perfect” boss? Those who have say that going to
work becomes a pleasure—something to look forward to,
rather than something to dread. In our effort to describe a
winning management style, we’ve looked at mindset and
management philosophy. In this chapter, we turn to how
managers treat their employees, and how these interactions
affect productivity.
What is your idea of the “perfect” boss? Maybe he or she
demonstrates these behaviors:
He treats me with respect.
She does not speak as though I don’t know my job.
He asks for my opinion about ...