
Building Respect for Self, Team, and Company
45
kinds of distressing home circumstances. When a manager
makes people feel good about themselves and the work they
are doing, and then takes a minute or two now and then to
speak to them as equals (I’m okay, you’re okay: adult-to-
adult), there is a transaction in process that pays dividends
way beyond any reasonable expectations.
The bonds that are formed from these kinds of simple
interactions will probably never be spoken of, but the man-
ager who creates them with most or all of his or her direct
reports will never fail. He/she will receive too much support
and loyalty from too many peop