CHAPTER 32

Variety and Diversity: Cross-Functional Teams

Frequently, the implementation team will consist of a mix of several types of teams, ranging from independent consultants to offshore teams. It is important to be able to work effectively with the entire team regardless of its location or role. Each type of team in the mix provides its own benefits and challenges.

The Client’s Team

The most important team is the client’s team. This can also be the most demanding team, and rightfully so, since it is this team’s business that is being affected and you are spending its money. A software implementation is often one of the most expensive projects that the client has ever taken on. This is usually a very dynamic group, and its members have ...

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