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Think Human: Kundenzentriertes UX-Design
book

Think Human: Kundenzentriertes UX-Design

by John Whalen
December 2019
Intermediate to advanced
248 pages
5h 26m
German
dpunkt
Content preview from Think Human: Kundenzentriertes UX-Design

[ Index ]

A

AI-Winter 210

Alexa (Amazon) 30–31, 213

Amazon Alexa 30–31

Anfänger

Problemlösung 51–55

Sprache 47–48, 102–104, 155

Ängste (Kunden) 142

Annahmen

Eigen- 167

Empathieforschung 70–71

Anreiz (Emotion) 140, 174, 189

Apple Siri 30, 213

Ariely, Dan 60

Assistant-App (Google) 213

Aufmerksamkeit siehe Sehen, Aufmerksamkeit und Automatisierung

Augenbewegungen und Eye-Tracking (Sakkaden)

Sehschärfe 18–19

Technologie 90, 95

Verzögerung 30–31

visuelle Ausreißer 16–17

Ausgangszustand (Problemlösung) 132

Ausreißer, visuelle 16

B

Benutzeroberflächen

Benutzerinteraktion beobachten 28–31, 112–114

Sprachsteuerung 30–31, 213

Blockaden (Probleme) 55–56

Buxton, Bill 192

C

Cancer.gov-Website 47

Chipchase, Jan 69

Cortana (Microsoft) 30, 213

Customer Journey ...

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Publisher Resources

ISBN: 9781098123888