If your company or organization offers products or services to the public, chances are the consumers of your products or services will have some questions. They might even have problems. Somebody has to answer those questions and solve those problems.
Guess what? That somebody is you.
Don’t worry; you’re not being reassigned to the customer support department. Nope, your job is to write online help files that will provide support to your users. That might involve answering questions about services offered at your local community center, showing customers how to install industrial-strength widgets in their construction equipment, or walking users through a complicated computer hardware setup. Everybody needs ...
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