book

30 Reasons Employees Hate Their Managers: What Your People May Be Thinking and What You Can Do About It

Name: 30 Reasons Employees Hate Their Managers: What Your People May Be Thinking and What You Can Do About It
ISBN: 9780814409152

by Bruce L. Katcher, Adam Snyder

March 2007

Beginner to intermediate

207 pages

3h 27m

English

AMACOM

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Copyright
Dedication
Foreword
Acknowledgments
Introduction
I. Employees Are Treated Like Children
1. We feel like slaves
The Problem for EmployersThe Psychology of It AllSolutionsConclusionNotes
2. I know how to do my job. Why can’t they just let me do it?
The Problem for EmployersThe Psychology of It AllSolutionsConclusionNote
3. I am afraid to speak up
The Problem for EmployersThe Psychology of It AllSolutionsConclusion
4. Nobody appreciates my hard work
The Problem for EmployersThe Psychology of It AllSolutionsConclusionNotes
5. There are different rules for different people
The Problem for EmployersThe Psychology of It AllSolutionsConclusionNote

II. Employees Aren’t Respected
6. Management doesn’t listen to us
The Problem for EmployersThe Psychology of It All1. Relationships Among Groups Within an Organizational Hierarchy2. The Role of Self-Fulfilling Prophesies3. The Faulty Assumption of Finite Power4. The Telephone GameSolutionsConclusionNotes
7. Management doesn’t respect us
The Problem for EmployersThe Psychology of It AllSolutionsConclusionNote
8. So who’s in charge anyway?
The Problem for EmployersThe Psychology of It AllSolutionsConclusion
9. I don’t trust the information I receive from management
The Problem for EmployersThe Psychology of It AllSolutionsConclusion
10. My boss is a terrible manager
The Problem for EmployersThe Psychology of It AllSolutionsConclusionNotes
III. Employees Aren’t Receiving What They Really Need
11. I’ve lost confidence in management
The Problem for EmployersThe Psychology of It AllSolutionsConclusion
12. We’re understaffed
The Problem for EmployersThe Staff Is Slow to Adapt to Changing TechnologyChange or DieDemand Often Changes Faster Than SupplyStaff Cuts Go Too FarRequired Skills ChangeThe Psychology of It AllSolutionsConclusion
13. They don’t tell me what I need to know to do my work
The Problem for EmployersThe Psychology of It AllSolutionsConclusion
14. We need more training
The Problem for EmployersThe Psychology of It AllSolutionsConclusionNotes
15. The quality of our products and services is terrible
The Problem for EmployersThe Psychology of It AllSolutionsConclusionNote
16. I receive poor service from other departments
The Problem for EmployersThe Psychology of It AllSolutionsConclusionNote
17. There’s too much red tape here
The Problem for EmployersThe Psychology of It AllSolutionsConclusionNote
18. Why don’t they get rid of all of the deadwood around here?
The Problem for EmployersThe Psychology of It AllSolutionsConclusion
19. There are too many damn meetings
The Problem for EmployersThe Psychology of It AllNot Enough Time Spent on ProcessNot Enough Diversity in PerspectivesDissension Not ValuedLeadership Not SharedLack of Commitment to the Meeting’s GoalsSolutionsConclusionNote
IV. Employees Feel Unappreciated
20. I’m not paid fairly
The Problem for EmployersThe Psychology of It AllSolutionsConclusionNote
21. It’s just not right that we all receive the same pay
The Problem for EmployersThe Psychology of It AllSolutionsConclusion
22. My performance reviews are useless
The Problem for EmployersThe Psychology of It AllSolutionsConclusion
23. There’s no link between my pay and my job performance
The Problem for Employers1. Concern About Alienating Good Performers2. Necessity of Relying on Subjective Measurements3. Difficulty of Using Objective MeasuresThe Psychology of It AllSolutionsConclusionNote
24. The cost of my benefits is eating up my paycheck
The Problem for EmployersThe Psychology of It AllSolutionsConclusion
25. It’s impossible to get promoted here
The Problem for EmployersThe Psychology of It AllSolutionsConclusionNotes
V. W-O-R-K Should Be More Than a Four-Letter Word
26. I hate coming to work. It’s become just a job for me now
The Problem for EmployersThe Psychology of It AllSolutionsConclusion
27. There’s no job security here
The Problem for EmployersThe Psychology of It AllSolutionsConclusionNote
28. I’ve got no time for myself or my family
The Problem for EmployersThe Psychology of It AllSolutionsConclusionNotes
29. I feel trapped. I wish I could go out on my own
The Problem for EmployersThe Psychology of It AllSolutionsConclusionNotes
30. My company isn’t committed to me, so why should I be committed to it?
The Problem for EmployersThe Psychology of It AllSolutionsConclusion
Summary: What You Can Do
Epilogue: A Lesson from the Future
Recommended Readings
About the Authors

Content preview from 30 Reasons Employees Hate Their Managers: What Your People May Be Thinking and What You Can Do About It

Appendix . About the Authors

Bruce L. Katcher, Ph.D., is an industrial/organizational psychologist and founder of Discovery Surveys, Inc., a management-consulting firm based outside Boston in Sharon, Massachusetts. Since 1993, he has been helping organizations better understand and delight their employees and customers. His firm conducts employee opinion surveys and customer satisfaction surveys.

Bruce delivers keynote addresses on Why Employees Hate Their Managers and What You Can Do About It, How to Address the Major Complaints of Employees, How to Improve Your Listening Skills, The 21 Secrets of Finding a Job, How to Jump Start Your Consulting Business, and How to Really Enjoy What You Eat.

Clients for whom he has conducted surveys include: Alcoa ...

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30 Reasons Employees Hate Their Managers: What Your People May Be Thinking and What You Can Do About It

by Bruce L. Katcher, Adam Snyder

Appendix . About the Authors

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