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30 Reasons Employees Hate Their Managers: What Your People May Be Thinking and What You Can Do About It by Adam Snyder, Bruce L. Katcher

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Chapter 11. I’ve lost confidence in management

Fifty-six percent of employees believe their organization is not well managed.

Often management is the last to know that they have lost the confidence of their employees. My first consulting contract after going out on my own in 1993 was a 70-store retail clothing store chain catering to women in need of high-end, large-size clothing. The president of the organization told me that the purpose of the survey was to help him make the organization a better place to work.

About two weeks into the program I received a call from a venture capital firm based in San Francisco. “You don’t know me, but I am the head of the board of directors of your new client,” said the caller. “We asked the president to have ...

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