March 2012
Beginner
704 pages
18h 19m
English
book
Branding Strategies for Success (Collection)
by Joan Kiddon Larry Light Brian D. Till, Donna Heckler, Ryan D. Mathews, Russ Hall, Watts Wacker, Robert Brunner, Stewart Emery
Content preview from Branding Strategies for Success (Collection)
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Truth 27. The value of brand loyalty
Loyal customers are an important brand asset. Loyal customers represent a profit stream paying out over the years. This notion is referred to as "customer lifetime value" and is predicated on loyal customers representing a stream of revenue (and profit) over time. In some businesses, the value of a customer can be quantified by projecting expected revenue, costs (including acquisition and retention costs), and likelihood of retention over time. The lifetime value of customers can be increased by any combination of increasing revenue from that customer, reducing costs, and increasing retention rate.
Improving customer loyalty impacts ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.