Chapter 14. Service-Delivery Strategies


After the individual lifecycle elements have been addressed and defined, a business can turn its attention to the optimal service-delivery strategy. The service-delivery strategy is the approach taken to provide the service level to end users. Historically, the numbers of service-delivery alternatives were few for businesses to consider. Just as other lifecycle elements today, a growing number of alternatives are available today. Each of the service-delivery strategies has its own unique economics and considerations, including overall entrance and exit costs.

The traditional choices were related to buying or leasing as the financial vehicle and related to insourcing, outsourcing, or out-tasking ...

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