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Closed Loop Lifecycle Planning: A Complete Guide to Managing Your PC Fleet by Bruce Michelson

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Index

Symbols

10 percent rule, PDF:389

user segmentation, PDF:507

A

abandon rate, help desk calls, 144–145

quantification, PDF:354

accepting installation after physically installing new devices, 88

access device charge backs, 381

access devices, 23–24

acquisition of, risk and security, 235–236

home office equipment, user segmentation, PDF:437–440

PCs, 24

price, 25

technology refresh, 188

projects that increment the access device fleet, technology refresh, 194–195

technology refresh, 194

trading in, 182–183

access technologies

cell phones, PDF:415–416

voicemail, PDF:416–418

convergent technology, PDF:408–409

CRTs, PDF:425–426

desktops, PDF:401–403

flat-panel monitors, PDF:425–426

handheld devices, PDF:410–411

asset management, PDF:413

cost, PDF: ...

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