Chapter 28. Technologies in User Segmentation
Introduction
User segmentation refers to the alignment of end-user requirements to the appropriate suite of access device(s). In this context, access devices represent not only the actual devices but also the cost, service level, and risks associated with the devices and the segment.
The user-segmentation discussion and workshops begin with the technology review. It is important to establish a baseline and to understand the expectations that the end users and the business units have at the time of the analysis. One of the reasons to begin at this level is that the installed base will identify the potential gaps in technology, service, risk, and costs that exist. There needs to be a clear starting ...
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