September 2020
Intermediate to advanced
526 pages
8h 23m
Chinese
book
Google SRE工作手册
by Betsy Beyer, Niall Richard Murphy, David K. Rensin, Kent Kawahara, Stephen Thorne
Content preview from Google SRE工作手册
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
228
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第
10
章
适得其反的指责
每一篇事后总结都有可能陷入对具体人员的指责。我们来看看一些例子：
进展不顺利之处
整个团队都因故障而受到指责，两名成员（
maxone@
和
logantwo@
）还被特别
点了名。
行动项目
列表中的最后一项目标是
sydneythree@
，在跨站点切换管理中，因为压力而做的
不好。
根本原因和触发因素
dylanfour@
对事故负全部责任。
在事故总结中强调个人过失，乍一看似乎是个好主意。但其实，这种做法会导致团
队成员变得厌恶风险，因为他们害怕遭受公开羞辱。这还会导致他们会故意掩盖一
些有助于理解故障和防止故障复发的至关重要的事实。
“生动”的语言
事后总结应当是一种对事实的描述，不应受到个人评判和主观语言的影响。它应该
考虑多种观点，并尊重他人。我们的样例事故总结中包括了许多不可取的语言，例如：
根本原因与触发因素
多余的语言（例如，“粗心无知”）。
进展不顺利之处
夸张的文字（例如，“这太可笑了”）。
幸运之处
表达难以置信的感叹（例如，“我无法相信我们幸免于难！！！”）。
生动的语言和对事件戏剧性的描述分散了读者对关键信息的关注，而且侵蚀了心理
安全性。因此，我们应当改为提供可验证的数据来证明事情的严重性。
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and much more.
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.