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Google SRE工作手册
book

Google SRE工作手册

by Betsy Beyer, Niall Richard Murphy, David K. Rensin, Kent Kawahara, Stephen Thorne
September 2020
Intermediate to advanced
526 pages
8h 23m
Chinese
China Electric Power Press Ltd.
Content preview from Google SRE工作手册
on-call
轮值
179
令人难以自拔的工作中,现在我们的团队有更多考虑如何把业务真正地往前推进的
时间。具体而言,这些时间可以用来改进我们的微服务平台,可以为我们的产品开
发团队编写产前评审标准等等。后者还包括我们重组
on-call
工作时所遵循的许多原
则,这对于第一次参与
on-call
的团队特别有用。因此,我们通过这样的循环,不断
地提升着
on-call
工作的水准。
实战的实施细节
到目前为止,我们讨论了
on-call
部署模式的有关细节,有
Google
内的,也有
Google
外的。但关于
on-call
本身,应该特别关注些什么呢?下面的小节将更深入地
讨论这些具体的实现细节:
告警压力。它是什么?它起什么作用?怎么控制它?
如何把握
on-call
安排里的灵活性,从而使工作与生活之间的关系更协调、更健康。
提升团队动力的策略,包括
SRE
团队自身,也包括与伙伴团队的合作。
剖析告警压力
手机总是响个不停,不断地收到告警,这让你的团队比较烦躁。你读了第一本
SRE
书的第
31
章,也召开了定期的生产会议,你的团队和相应的开发团队也都参加了。
因此,现在每个人都知道你们的
on-call
工程师比较烦躁了。然后呢?
告警压力是
on-call
工程师在一个典型的轮值周期(例如一天或一周)内收到的事故
告警数量。一个事故可能引起不止一个告警。在这里,我们将讨论影响告警压力的
多种原因,并给出降低未来告警压力的技术建议。
合适的响应时间
如果没有必要的理由,我们不应当要求工程师必须在收到告警几分钟之内,就
开始坐到电脑前处理问题。如果是面向用户的全局性故障 ...
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Publisher Resources

ISBN: 9787519845858