September 2020
Intermediate to advanced
526 pages
8h 23m
Chinese
book
Google SRE工作手册
by Betsy Beyer, Niall Richard Murphy, David K. Rensin, Kent Kawahara, Stephen Thorne
Content preview from Google SRE工作手册
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74
｜
第
3
章
•
应该度量什么
?
•
如何处理结果
?
由于开发人员现在也负责运维软件，他们需要通过设立的
SLO
，来展示他们有能力
开发、支持可靠的软件，还要就那些面向客户的服务与消费者、与产品经理做好沟通。
但是，大多数的受众还不熟悉
SLA
和
SLO
等概念，因此需要对这个新的
VALET
框
架进行培训。
由于我们转型到
SLO
框架需要获得管理层的支持，因此我们从高管开始做培训工作。
然后，我们与开发团队进行一对一的会面，让他们支持
SLO
的价值观。我们鼓励团
队从他们自定义的度量跟踪机制（通常是手动的）迁移到
VALET
框架。为了保持住
这种势头，我们向高管们以
VALET
格式发送了每周
SLO
报告，报告中还包括了对
可靠性概念通用的介绍，以及在内部事件中吸取的教训。这也有助于构建其他业务
指标，例如订单成功创建（容量），或在
VALET
标准下订单创建失败（错误）。
我们还以多种方式扩展了我们的宣传工作：
•
我们建立了一个内部
WordPress
网站来发布有关
VALET
和可靠性的博客，并给
出实用资源链接。
•
我们举办了内部技术讲座（包括邀请了一位
Google SRE
演讲嘉宾），讨论了通
用的可靠性概念以及如何使用
VALET
进行度量。
•
我们进行了一系列
VALET
培训研讨会（之后演变为
FiRE
学院），并向所有想
参与的人开放邀请。听众们对研讨会的热情保持了好几个月。
•
我们甚至创建了
VALET
贴纸和
T
恤衫，以支持全面的内部营销活动。
很快公司里的每个人都知道
VALET
，我们新的
SLO
文化开始传播开来了。
SLO
的实
施甚至开始正式影响到 ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.