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Google SRE工作手册
book

Google SRE工作手册

by Betsy Beyer, Niall Richard Murphy, David K. Rensin, Kent Kawahara, Stephen Thorne
September 2020
Intermediate to advanced
526 pages
8h 23m
Chinese
China Electric Power Press Ltd.
Content preview from Google SRE工作手册
404
17
的超负荷。例如,案例研究
1
中的团队现在维护了一个轻量级的分类流程,以检测
不断增长的任务积压。案例研究
2
中的团队目前正在制定一项长期计划,以使后端
和服务的
SLO
保持一致。
当你的团队处于超负荷状态时,你要比没超负荷的时候,更加地优先安排项目工作,
因为它们能减少那些重复的琐事。前人栽树,后人乘凉。
最后,团队中的每个人都应对超负荷的早期预警信号(请参见本章前面的“缓解超
负荷的策略”)负责。如果经理认为团队正在超负荷工作,经理应该坐下来与大家
谈一谈。
小结
在理想的情况下,
SRE
团队将始终能够使用第一本
SRE
书中所描述的策略的管理中
断。但是我们只是凡人,有时我们的团队还达不到理想状态。本章研究了超负荷可
能消耗团队力量的一些形式,并讨论了如何识别超负荷,并做出响应。
特别是在进行运维工作时,过多的中断很容易导致团队从正常的工作负荷升级到超
负荷。频繁的中断会导致超负荷,而超负荷更会对运行状况和生产效率产生负面影响。
超负荷会给团队成员带来心理压力,这会进一步影响工作,导致恶性循环。
感知上的超负荷是一种特殊的超负荷形式,无法通过琐事或工作量来衡量,也很难
查明和消除。
为了使团队的工作负荷保持平衡,重要的是不断监视(无论是感知上的还是客观的)
超负荷。为了更好地服务于用户并做好工作,你需要首先对自己和团队表示尊重。
在每天的工作中保持健康的平衡,有助于你和你的团队在长期中也能实现这一目标。
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Publisher Resources

ISBN: 9787519845858