September 2020
Intermediate to advanced
526 pages
8h 23m
Chinese
book
Google SRE工作手册
by Betsy Beyer, Niall Richard Murphy, David K. Rensin, Kent Kawahara, Stephen Thorne
Content preview from Google SRE工作手册
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462
｜
第
21
章
负责平衡产生变更的风险和产品的可靠性、可用性。错误预算（请参见第
2
章）是
实现这种平衡的主要机制。
变革管理概述
变革管理自
1940
年
Kurt Lewin
开展基础工作以来，就成为一个研究和实践的领域。
这些理论主要集中于发展用于管理组织变革的框架。对特定理论的深入分析超出了
本书的范围，但是为了便于在
SRE
领域中对它们进行情境化，我们简要描述了一些
通用理论，以及每种理论如何适用
SRE
型组织。尽管这些理论框架中所隐含的正式
流程还尚未被
Google
的
SRE
应用，但站在这些框架的角度考虑
SRE
活动，帮助了
我们改进
Google
的管理变革方法。在这些讨论之后，我们将介绍一些案例研究，从
而说明其中的一些理论要素，
Google SRE
是如何将其用于他们所领导的变革管理工
作。
Lewin
的三阶段模型
Kurt Lewin
用于变革管理的“解冻——变革——再冻结”模型是该领域最古老的相关
理论。这个简单的三阶段模型是用于管理流程审查，以及由此产生的群组动态变化
的工具。第一阶段需要说服一个组织，变革是必须的。一旦他们接受了变革的想法，
就进入第二阶段——执行该变革。最后，当变革基本完成后，第三阶段就会将行为和
思想上的新模式制度化。该模型的核心原则是将组织视为主要的动态工具，并认为
当一个组织计划、执行和完成任何变革时，应将个人和组织的交互作为一个系统进
行检查。
因此，
Lewin
的工作成果对于在宏观层面计划组织变革最为有用。
McKinsey
的
7-S
模型
McKinsey
的
7
个
S
结构指的是：结构、战略、制度、技能、风格、人员和共同价值 ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.