September 2020
Intermediate to advanced
526 pages
8h 23m
Chinese
book
Google SRE工作手册
by Betsy Beyer, Niall Richard Murphy, David K. Rensin, Kent Kawahara, Stephen Thorne
Content preview from Google SRE工作手册
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
392
｜
第
17
章
成员失望、工作不安全、与工作或个人相关的各种冲突、疾病，或者是与健康有关
的问题（如缺乏睡眠或运动）。
如果你没有给工作设定合理的优先级，那么每项任务就会看起来同样的紧迫，从而
导致既实际上的超负荷，也有感知上的超负荷。在实际超负荷的情况下，工单和告
警的紧迫性可能会迫使团队成员持续工作，直到他们解决完问题为止，即便是这需
要长时间的持续工作。当团队面临明显的超负荷时，重新安排优先级可以帮助减少
紧急工作的工作量，为团队争取开展解决超负荷根因项目工作的时间。
在分析具体情况时，你不一定要假设工作量本身需要更改。相反，我们建议先量化
你的团队所面临的工作，以及它随着时间的变化（或没有变化）。例如，你可以通
过团队处理的工单和告警数量衡量工作量。即使你的工作量实际上并没有随着时间
的推移而改变，团队也可能会因为他们感知上觉得工作繁重而感到超负荷。为了更
全面地了解团队当前的工作量，你可以通过要求每个成员列出他们正面临的所有工
作任务清单的方式，来收集一次性的快照。然后，查看团队面临的心理压力因素，
例如组织变更或优先级调整。完成研究后，你将会根据一个稳定的基础，而做出工
作量变更方面的决策。
本章后面的“缓解超负荷的策略”更多地讨论了如何发现实际的超负荷和感知上的
超负荷。我们先展示两个案例研究，案例中的团队认识到他们处于超负荷状态，并
采取了缓解措施。
案例研究
1
：团队规模缩小一半后的工作超负荷
背景
Google
一个内部存储的
SRE
团队负责着多种服务的后端，包括
Gmail
、
Google
云网
盘和
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Read now
Unlock full access
More than 5,000 organizations count on O’Reilly
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.