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Google SRE工作手册
book

Google SRE工作手册

by Betsy Beyer, Niall Richard Murphy, David K. Rensin, Kent Kawahara, Stephen Thorne
September 2020
Intermediate to advanced
526 pages
8h 23m
Chinese
China Electric Power Press Ltd.
Content preview from Google SRE工作手册
SLO
工程案例研究
67
2017
年有一段紧张的阶段,需要进行多个应用的上线发布,
SLO
给我们提供了一个
可以锚定的共同基准。当我们在追查一个复杂的缺陷(
bug
)时,产品开发人员要求
我们在多个单独的时间窗口中分摊每周的正常发布工作,而每个时间窗口都可能会
对客户产生影响。针对这个问题,我们进行了
SLO
的计算,并把人的主观判断排除
在外,我们能够更好地量化对客户的影响,并将我们的发布时间窗口从五个减少到
了两个,从而最大限度地减少客户痛感。
打穿客户与云提供商之间的
SLO
在客户的关注点和云提供商的关注点之间,存在着一道虚拟的墙,它看似很自然而
又不可避免。我们的
Evernote
运行在
Google
GCP
平台上,
Google
也提供了平台
SLO
SLA
(服务质量协议),但
Evernote
同时还拥有自己的
SLO
SLA
。在
这样的两个工程团队之间,他们都未必会就自己的
SLA
与对方通气。
Evernote
永远都不想要这样的墙。当然,我们可以设计一个分隔墙,将我们的
SLO
SLA
建立在底层的
GCP
指标上。然而,实际情况是我们从一开始,就希望
Google
了解
GCP
的哪些性能特征对我们的影响最大,以及背后的原因。我们希望将
Google
的目标与我们的目标保持一致,并将
Evernote
的可靠性视为两家公司共同的
责任。为实现这一目标,我们需要一种方法:
目标对齐(
align
)。
确保我们的合作伙伴(在这个案例中,就是
Google
)真正了解关于我们来说重
要的事情。
共同担当成功和失败。
大多数云服务提供商对其云服务的管理,仅局限于他们对外公布的 ...
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Publisher Resources

ISBN: 9787519845858