June 2017
Intermediate to advanced
434 pages
10h 26m
German
Content preview from IT-Servicekatalog
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12KPI/Service Levels für Qualitätsaspekte von IT-Services
Die Qualität von IT-Services wird über Kennzahlen (engl. Key Performance Indicator – KPI) bzw. Service Levels ausgedrückt. Aus diesem Sachverhalt heraus wird im CECAR-Modell der Punkt KPI/Service Levels thematisch dem Kernbereich IT-Service zugeordnet (s. Abb. 12–1).
Abb. 12–1CECAR-Modell: KPI/Service Levels
Das CECAR-Modell nimmt hier eine eingehende Betrachtung vor, denn die Konzeption von Kennzahlen/Service Levels beschränkt sich nicht auf eine Formel. Vielmehr ist eine Menge von Aspekten zu berücksichtigen, die umfassend in den Methoden behandelt werden. Im Repository werden häufig ...
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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