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IT-Servicekatalog
book

IT-Servicekatalog

by Robert Scholderer
June 2017
Intermediate to advanced
434 pages
10h 26m
German
dpunkt
Content preview from IT-Servicekatalog

17Schlussbemerkungen

Im Rückblick auf die vorangegangenen Kapitel ist festzustellen: Statische Definitionen für IT-Services, Kennzahlen und einen IT-Servicekatalog sind nicht zielführend. Vielmehr ist es entscheidend, auf die immer neuen Situationen, die bei der Beschreibung von IT-Services entstehen, professionell reagieren zu können. Deshalb befinden sich in diesem Buch konstruktive Ansätze, die dem Servicekatalog-Manager im Alltag eine Vielzahl von Methoden und deren Konsequenzen im Einsatz aufzeigen sollen. Wer seinen IT-Service z. B. mit einem Festpreis versehen hat und im laufenden Betrieb damit konfrontiert wird, mehrere Optionen anzubieten, die komplett andere Preise erfordern, der kann auf Definitionen pochen, eine Hilfe für den Alltag ...

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Publisher Resources

ISBN: 9781492064183