June 2017
Intermediate to advanced
434 pages
10h 26m
German
Content preview from IT-Servicekatalog
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14Tooleinführung des IT-Servicekatalogs in den Betrieb
14.1Anforderungen an ein IT-Servicekatalog-Tool
Bei der Auswahl von IT-Servicekatalog-Tools sind mehrere Aspekte zu beachten. Der Schwerpunkt liegt dabei auf der Modellierung von IT-Services und der Gestaltung von IT-Servicekatalogen (s. Tab. 14–1).
Modellierung von IT-Services |
1.Lässt sich ein IT-Servicenamen doppelt vergeben? |
2.Lässt sich ein Service Level oder eine Kennzahl zu einem IT-Service mehrfach mit unterschiedlichen Sollwerten vergeben? |
3.Lassen sich mehrere IT-Service-Templates mit unterschiedlichen Attributen parallel nebeneinander betreiben? |
4.Können Attribute je nach sich einwählendem Benutzer ein- und ausgeblendet werden? |
5.Lassen sich IT-Servicebundels zusammenstellen? ... |
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.