Involvement ◾ 155
◾ Promotion.
◾ Rewards for both extrinsic and intrinsic motivation.
Hassle-Free Process and Clear Rules
Suggestion program rules should be clear and simple, as should standards
for turnaround time and rewards. Over time we developed a simple for-
mula for calculating the value of a suggestion. An effective approach is to
award benefit points per suggestion. Team members could cash out ben-
efit points as they accrued. Gift vouchers may also be provided in lieu of
cash. Suggestion forms should be one-page long and cover the following
information:
◾ Source information (e.g., suggester, department, date, and similar identi-
fying information)
◾ Suggestion topic (e.g., safety, quality, cost control, productivity, space,
and environ ...