38 ◾ Lean Production Simplified, Third Edition
Study Questions
1. Define value for the following organizations:
a. Weld department in a truck manufacturing factory
b. Purchasing department in an auto plant
c. Quality department in a large appliance manufacturing plant
d. Emergency department in a large urban hospital
e. Mortgage department in a large bank
f. Human resources department in a university
g. Sales department in a home building company
In developing your answers for each, consider the following questions: Who
are the customers? What do they need?
2. Provide at least one example of the eight kinds of waste for each of the
following:
a. Weld department in a truck manufacturing factory
b. Purchasing department in an au