156 ◾ Lean Production Simplified, Third Edition
Intangible Suggestions
These are suggestions that generate identifiable improvements that produce
no direct dollar, time, or space savings. Examples include
◾ Safety: Elimination of a hazard
◾ Quality: Prevention of a defect
◾ 5S: Reduced hassle
◾ Environmental: Potential for spill eliminated
Quick Decision-Making and Feedback
A firm standard should be applied to feedback, such as, “We will respond
to all suggestions within one week.” A clear process and standards support
quick turnaround. The evaluator’s role is also critical.
Evaluators assess suggestions and recommend recognition levels. There
should be enough evaluators in each department to meet the turnaround
standards. Evaluators should be re ...