engineering that industrial engineers still use. Industrial engineering practice
is based on the following unwritten assumptions:
1
1. There is a single best way (and the engineers will find it).
2. Workers are not involved in designing the work or making
improvements.
3. Standards rarely change (and only the experts can change them).
2
These ideas were important breakthroughs a century ago but have out-
lived their usefulness.
What Do We Have to Manage?
Let us take a systems view (Figure4.1). Our goal is to provide a required
level of output (goods or services) that meets our expectations and tho ...
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