Model Business Letters, Emails and Other Business Documents, 7th Edition

Part 2

Business Writing Basics

‘Letters have to pass two tests before they can be classed as good: they must express the personality both of the writer and of the recipient.’

E.M. Forster

If you are like most people, you spend a lot of time every day tapping away at your computer, not just on emails, but also letters, fax messages, reports, proposals and much more. Have you ever wondered why you didn’t get the reply you wanted after writing a message? Have you ever wondered how you could have expressed yourself better? Or how you could have achieved better results? The bottom line is this: there is a better way. In this part, I’ll show you how.

Whoever you are and whatever you write, your writing can often mean the difference between success ...